Processing Your Order

TRACKING CODES are sent out after the code becomes active.  Please expect a tracking code via email 3-5 days after placing your order.

All orders come from our wholesale warehouses. We are not a retailer, you are dealing directly with the factory warehouses and our own wholesale distribution warehouses. This why we have the BEST PRICES on the Internet, because you are buying factory direct! Plus we never charge a "wholesale" membership fee!

Your order will leave our warehouse within 1-2 business days (please note our warehouses are closed on the weekends) of placing the order if no issues with payment confirmation. Between November 01 through January 31, processing orders may take up to 120 hours to leave our warehouse due to heavy holiday ordering volume. It is strongly suggested when shopping via the Internet during this time to never place your orders early since the shipping companies also may be running behind due to the volume of packages being delivered during the holidays.

If you need your order shipped urgently, we will expedite your order processing to within 24 hours for an extra $15 express processing fee plus the usual shipping charges.

Any returns, refusals, wrong shipping addresses and or canceled orders are subject to a 20% restocking fee and shipping costs are non refundable. Refunds given will be less restocking fee and shipping costs. Refunds are only given if the item is returned within 7 days after delivery of the item and after contacting us for a Return Authorization number. Refunds will not be issued without obtaining return authorization. In addition, the return shipping costs are the responsibility of the buyer. See Returning Merchandise policy below or contact us for more details.

Notice: At anytime during the year your item may briefly go on back order, but you will be told of this issue at checkout or shortly there after. This status may last for up to 1-3 week(s) and then shipped as soon as it comes back in to our warehouse.

Damaged Merchandise

Damaged shipments from transit handling must be reported within 24 hours of delivery with the shipping carrier. If any packages/cartons are missing or damaged, be sure to note this on the freight bill or refuse shipment as damaged and contact us ASAP.

If you notice concealed damage after the driver has left,  please keep all the packing and call the carrier to return/refuse and request an inspect of the damage and file a claim. In addition please take pictures and email them to us to ensure the claim is not

We will replace any product that has a defect in workmanship but obviously we cannot be responsible for damage caused by the freight carrier with out an accepted damage claim. Defects in workmanship are covered under the initial 30 through 90 day warranty or extended warranty if purchased at checkout.

IMPORTANT NOTICE: Item(s) MUST be in its original packaging and in mint condition for return.

Returning Merchandise

If there is a request to return an item it must be done within 7 days of receipt of item and within the Terms and Conditions Agreement or subject to store credit being issued only less fees. 

Please contact us as you will need a Return Authorization (RA).  Return of item (Within 7 Days) is subject to a refund when the item is return in the original condition it was sent out in.  A refund will be based on the condition of the item and will be less shipping and a 20% restocking fee.

:::The item must be sent back in the original condition and package to be issued any refund:::

Shipping Methods

For items less than 150 lbs, we use UPS or FedEx ground. Remember we can not deliver to a P.O. Box - you must have a physical address.  When you need something quick and do not mind paying extra; we recommend UPS 2nd day air or 3 day select, however still take 1-3 days to process out of our warehouse unless you let us know you need rush processing service.

Large shipments of at least 150 lbs. will normally be shipped via common carrier (Old Dominion, Averitt Express, Watkins, Overnite, Yellow Truck, etc.) and takes 2-4 weeks for shipment. We will need a good daytime phone number.  The carrier will call to set up a delivery time so please provide a good day phone number. Extraordinary delivery requirements will necessitate additional fees which are the customers full responsibility as we charge the exact total shipping fee. The estimated delivery time is *2-4 WEEKS* from the time the order is confirmed.

100% SATISFACTION GUARANTEE

Every product comes with our 100% satisfaction guarantee. ALL products have a 30 day warranty within our  policy. The item(s) must be in its original packaging. When shipping returns it is required that you send your item(s) via a carrier that provides a tracking number, proof of delivery and insurance for your protection at your own expense. Make sure your item(s) is going to the correct return address and has return authorization. Before returning item you must contact us for return authorization for serender refund, exchange, and or store credit.

For Resellers, there is no refund at the wholesale level, just exchange, plus cost of reshipping. This applies with most products, but with many other products such as our concession equipment there maybe be certain times when a refund could be issued. If you need to ask questions on any of our products please email us.

Many products carry an extended warranty from the manufacture. Check the products copy block in the catalog for extended warranty information or contact us. Some products come with one year, five year ten year or lifetime warranties.

The best way to get a shipping quote is to add your item to your shopping cart. However the following is a sample of the possible shipping cost. (Please note UPS and Gas Prices seem to always be changing, the following should be used as an example only, not the real shipping rates.)

Attention Resllers:  YES, we single item dropship and sell in bulk!

We sell wholesale only to businesses buying for retail resale. We also drop ship free for all reseller members. Our company GEB Enterprises, LLC or this website name does not appear on anything that will be exposed to your customers, including products, warranties, packing slips and even catalogs. Any correspondence between your customer and our warranty service is under the letterhead of Customer Service or CSC as it appears on the warranty sheet. Please contact us for more details. Thank you for your business.